Last Updated: 12.12.2025
At LILAC, your privacy and trust matter to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase / rental booking.
1. Information We Collect
We may collect the following details:
- Name
- Phone number
- Email address
- Billing & shipping address
- Order / rental booking details
- Communication records (WhatsApp / email / enquiry forms)
- Payment & transaction details (processed securely via payment gateway)
We do not store your card or bank details.
2. How We Use Your Information
We use your information to:
- Process orders & rental bookings
- Arrange delivery / pickup
- Respond to enquiries & support requests
- Improve website experience & services
- Send rental reminders / booking confirmations
- Share updates, offers, or service notifications
You may opt-out of marketing communication anytime.
3. Sharing of Information
We do not sell, trade, or share your personal data with third parties except:
- Delivery partners / couriers
- Payment gateway providers
- Service partners involved in fulfilling your order
All partners follow standard security practices.
4. Data Security
We use secure encryption and access controls to protect your information. However, internet-based transmission carries certain risks, and we cannot guarantee absolute security.
5. Cookies & Tracking
Our website may use cookies to:
- Improve browsing experience
- Analyze website performance
- Personalize content
You may disable cookies in your browser settings.
6. Your Rights
You may request:
- Correction or update of your information
- Restriction of use of your data
- Removal of personal data (where applicable)
Contact us at:
📩 lilacbridaldestination@gmail.com
📞 8946073843
7. Changes to Privacy Policy
We may update this policy periodically. Updates will be posted on this page.
