Return & Refund Policy – lilacthebridaldestination.in

[11:58 am, 2/6/2026] Kishor Kumar LILAC:
Last Updated: 01 June 2026

At Lilac Bridal Destination, we strive to provide high-quality products and exceptional service. As our business includes both jewellery sales and rental jewellery services, the return and refund terms vary depending on the type of order.

Please read this policy carefully before placing an order or booking.

Jewellery Sales (Purchase Orders)

We take great care in quality checking every item before dispatch. However, returns may be accepted under the following circumstances:

Eligible Return Reasons

Returns will only be considered if:

An incorrect product was delivered
The product was damaged during transit
A manufacturing defect is identified upon delivery

Return Conditions

To be eligible for a return:

Return requests must be submitted within 48 hours of delivery
The item must remain unused, unworn, and unaltered
Original packaging, tags, and accessories must be retained
A clear unboxing video is mandatory for damaged or incorrect product claims
Products must pass inspection upon return

Lilac reserves the right to reject returns that do not meet the above requirements.

Non-Returnable & Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

Used or worn jewellery
Custom-made or personalized jewellery
Special order items procured on customer request
Products damaged due to misuse, mishandling, or improper storage
Complaints regarding minor colour variations caused by photography, lighting, or screen settings
Requests for style, design, or size changes after purchase confirmation

Refund Process

Once the returned item is received and inspected:

Customers will be notified regarding approval or rejection
Approved refunds will be processed to the original payment method

Refund Timeline

Refunds are generally processed within:

5–7 business days

Processing times may vary depending on banking institutions or payment providers.

Rental Jewellery Bookings

Rental jewellery is reserved exclusively for customers based on selected event dates. As inventory is blocked specifically for each booking, different refund terms apply.

Non-Refundable Payments

The following amounts are strictly non-refundable:

Rental booking fees
Advance booking payments
Blocking charges
Reservation fees
Convenience or processing charges (if applicable)

These charges secure inventory availability and event scheduling.

Security Deposit Refunds

Where a refundable security deposit has been collected, it will be returned after:

Successful receipt of the jewellery
Quality inspection
Condition verification
Completion of return formalities

Deductions from Security Deposit

Lilac reserves the right to deduct reasonable amounts for:

Physical damage
Missing stones
Missing hooks, chains, locks, or accessories
Tarnishing caused by misuse
Product alterations
Missing components from the original set
Loss or theft of jewellery
Late return beyond the agreed rental period

If damages exceed the deposit amount, additional charges may apply.

Cancellation of Rental Bookings

Cancellation requests are subject to review based on:

Time remaining before the event date
Inventory blocking period
Preparation and logistics costs already incurred

Any approved refund will be determined solely at the discretion of Lilac Bridal Destination.

Return Claim Procedure

If you receive a damaged or incorrect product:

Step 1

Record a clear unboxing video from the moment the sealed package is opened.

Step 2

Take photographs showing the issue.

Step 3

Bill number
Photos
Unboxing video
Brief description of the issue

Claims submitted without supporting evidence may not be eligible for review.

For returns, refunds, cancellations, or rental-related enquiries:

📞 Store Enquiries: +91 89460 73843

💬 Rental Jewellery: +91 98433 54411

💬 Bangles & Jewellery Sales: +91 88381 63955

📧 Email: lilacbridaldestination@gmail.com

We appreciate your trust in Lilac Bridal Destination and remain committed to providing a transparent, fair, and customer-focused experience.
[12:01 pm, 2/6/2026] Kishor Kumar LILAC: Contact Us

We’d Love to Hear From You

Whether you’re looking for the perfect bridal jewellery set, customised bangles, rental enquiries, or assistance with an existing order, our team is here to help.

At Lilac Bridal Destination, we are committed to making every celebration special with beautiful jewellery and exceptional customer service.

Get in Touch

📞 Store Enquiries

+91 89460 73843

For general enquiries, product information, store visits, and customer support.

💬 Rental Jewellery Enquiries

+91 98433 54411

For bridal jewellery rentals, catalogue requests, booking availability, event date reservations, and rental assistance.

💬 Bangles & Jewellery Sales

+91 88381 63955

For bangles, fashion jewellery, customised orders, pricing information, and purchase enquiries.

📧 Email Us

lilacbridaldestination@gmail.com

For detailed enquiries, collaborations, customer support, or business-related communication.

Business Hours

Monday – Sunday

10:00 AM – 9:00 PM

Business hours may vary during festivals, holidays, and special events.

Visit Our Store

We welcome you to explore our collections in person and experience the elegance of Lilac Bridal Destination.

📍 Store Location to be added

(Address- #52, 1st street, Muthiah Layout, Velliangadu, Tirupur- 641604, Landmark; opp to meenakshi clinic)

Stay connected with us for the latest bridal collections, jewellery arrivals, styling inspiration, offers, and customer showcases.

Instagram | WhatsApp (link to be created for instagram and whatsapp)

Thank You for Choosing Lilac

We look forward to being a part of your weddings, celebrations, and cherished memories. Our team is always happy to assist you in finding the perfect jewellery for every occasion.