Last Updated: 12.12.2025
Shipping Coverage
We currently deliver to:
- (Add serviceable cities / regions)
Dispatch & Delivery Timeline
- Processing time: 1–3 working days
- Delivery time: 3–7 working days (location dependent)
Rental deliveries are scheduled as per event date.
Shipping Charges
Charges may vary based on:
- Location
- Order / rental type
- Weight & packaging requirements
Details will be shared at checkout / booking.
Order Tracking
Tracking details will be shared once shipped.
Delay Disclaimer
LILAC is not responsible for delays caused by:
- Courier delays
- Weather conditions
- Operational issues
- Transport restrictions
However, we will support you wherever possible.
Damaged Package on Delivery
If the package is:
- Tampered
- Opened
- Physically damaged
Please:
1️⃣ Do not accept delivery
2️⃣ Record an unboxing video
3️⃣ Contact us immediately
